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  07.29.05 Issue #177

Sally's Mail Bag

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Hi Sally,
I am an office manager in a dental office. My bosses and I have a completely different opinion of what an office manager should be. I work at the front desk with multiple duties. I am not allowed to make even the smallest decisions. What I am allowed to do is make notes of all the discrepancies of all my fellow coworkers. I have been told I am not to be their buddy. I think I can effectively manage this office by being both a mentor and a friend. I would very much like to know what your opinion is with the little information that I have given.

Best regards,

Dear Betty,
The term “office manager” has no set definition by industry standards. You can have one person at the front office which is your case, that is not “managing” anything. On the other hand you can have an office manager that over sees 25+ employees. I think it was probably a mistake to bestow that title on you without a defined job description. I would suggest that you go to your employer(s) and ask for a defined job description. The title is not the job but the job description is the job. From that list of duties and responsibilities you can then decide if this is a job you want to keep.

Hope this helps,

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