Is “Quality Employee” an Oxymoron in Your Practice?
I’d like you to take a moment and think about each person on your team. How would you rate them in terms of being a “quality employee?” First, let’s consider what makes a “quality employee.” While your criteria may vary from the list below, consider the following:
You might consider assigning a certain number of points to each, and see how your team stacks up. Is your hiring process effective? Your ranks are probably lined with good employees and the result of quality hires.
However, if you look at the suggested criteria above and shudder at how your crew stacks up, it’s likely a reflection of the hiring process. I would be willing to bet that when the time comes to fill a position, your focus is on doing so expeditiously rather than effectively. In addition to having a specific hiring procedure in place, which I discussed last week, I suggest you consider a few other points.
Skills, Personality, and More
Testing tools available in the dental marketplace provide a statistically valid and scientifically based hiring assessment tool for dentists. The computerized assessment measures job applicants against a profile of the “ideal” dental practice employee for each position. The procedure is simple: applicants answer a list of questions online. Just minutes later, the dentist receives a statistically reliable report enabling him/her to clearly determine if the candidate under consideration would be a good match for the position being filled. It’s straightforward and accurate. What’s more, this carefully tested and thoroughly researched hiring tool is fully compliant with legal requirements associated with employee testing.
Beyond “You’re Hired”
In addition, provide routine, ongoing and direct feedback. This is constructive direction that helps the employee learn the ropes. Finally, schedule performance reviews to assess the new hire’s performance at least twice and preferably three times during the first 90 days.
If you take specific steps before, during, and after the hiring process, you are far more likely to ensure that “quality hires” make up your quality team.
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