7 Strategies for a Successful Practice
1. Emphasize the Value
2. Pan the Punitive Policies and Procedures
3. Make Yours a Fee-Friendly Practice
4. Hiring? Ensure New Employee Success
To help ensure employee success long after the hire, provide some form of personnel policy manual that spells out the office code of conduct, dress code, policies regarding tardiness, overtime, sick leave, office policies and procedures. All employees deserve to know the rules of the game and what they need to do to continue playing. Give direction and constructive feedback often, particularly to new employees. Your team will enjoy far greater success if you offer feedback frequently.
5. Script Your Success
Scripts are especially valuable when discussing matters involving money. When it comes to collections, a script enables even the most reticent to effectively request payment from patients. They enable staff to expertly address issues involving insurance, and a well prepared insurance script enables you to educate patients about insurance limitations. Without education, patients rarely understand that while standards of dental care have improved dramatically in the last 25 years, dental insurance coverage remains virtually unchanged. Yet with a carefully developed script, the practice financial coordinator can sit down with the patient and review what’s covered in their dental plan. Discuss the calendar year cap, deductibles, co-pays, coverage for preventive care, etc.
6. Meetings - Agenda for Success
7. Texting Keeps Schedule Full
For more information on this topic, visit my blog: The Lighter Side
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