Training Your Team? In-house Often Equals Inept
The unfortunate reality is that while most dentists recognize the value of ongoing education for the clinical team, they commonly disregard the importance of educating those who have direct control over thousands upon thousands of dollars in practice revenues. What’s more, they fear that the freshly trained staff member will pack up and take their newly developed expertise to the practice down the street. In reality, employees that have the opportunity to improve their skills tend to be much more vested in the success of the practice.
Oftentimes if there is to be any training of the business team, it will have to come from the other staff. Doctors convince themselves that they can simply rely on existing employees to prep the new recruits. Realistically, how much accurate information can actually be passed down from one team member to the next when the typical educational chain runs something like this:
Ellen, who left the practice in 2009, trained Jill. Jill left the practice in 2010 shortly after training Jackie, who was fired from the practice in 2011. Jackie trained Kelsey who was there when the new computer system was installed and was viewed as the office expert, but Kelsey left suddenly in 2012. Since then, Jo has been trying really hard to figure things out. Somewhere in between the comings and goings of all those employees and the dissemination of wrong or partially correct information, the new employee might pick up a kernel or two of useful knowledge. But to a large extent, the new employee, without proper training, has a very slim chance at succeeding in the practice.
In the rare event that a practice actually has a staff member fully versed and able to train a new employee on all the aspects they need to know about the practice systems, when, exactly, will they have the time to do so? In reality, a busy dental team does not have the time or breadth of knowledge to train a new employee to succeed. Is it any wonder that the single biggest contributor to inefficiency and mismanagement in a dental practice is a poorly trained team?
So where’s the good news in this seemingly bleak training picture? There’s plenty, and the best part is that staff can be trained without spending days away from the office or thousands of dollars. The marketplace today provides numerous affordable training options for dental teams. At a minimum, every new employee should receive professional training on the computer practice management system, which is the central nervous system of the practice. And, although I strongly discourage reliance on internal training exclusively, particularly with new employees, in-house knowledge sharing across the team can be highly beneficial in helping all employees understand the importance of certain practice systems and philosophies. Dental teams can reap significant rewards when they set aside time each month to educate each other on specific protocols and systems. Moreover, the sessions enable each member to better understand they are essential to the success of the entire practice.
Ongoing formal and informal instruction of the entire team, business and clinical, is critical to the success of the new practice. Ultimately, when the employees are given the instruction, direction, and tools to do well, they thrive - and so too does the practice.
For more information on this topic, visit my blog: The Lighter Side
Interested in speaking to me about your practice concerns? Email email@example.com
McKenzie Newsletter Information:
To unsubscribe: To discontinue receiving the Sally McKenzie eManagment newsletter,
click on the link at the very bottom of this page for instant removal,
To report technical problems with this newsletter or to request technical help,
please send a descriptive email to: firstname.lastname@example.org
To request services, products or general inquires about The McKenzie Company activities
please send a descriptive email to: email@example.com
If you would like to have any of your dental practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: firstname.lastname@example.org
Copyrights 1980-Present The McKenzie Company - All Rights Reserved.