McKenzie Management, Inc.
Click here to
print this e-Motivator Article.
Missed any past issues of
Newsletters or Magazine Articles?
(click an item to view archive)
May 20, 2002
Want to increase your revenues by as
much as 42%?
Take this test to find out how.
This issue is sponsored in part
- A full service, in-office dental management
consulting company specializing in the business,
clinical,and hygiene areas of practices
nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com
- More than 30,000 healthcare practices nationwide use
CareCredit as an
alternative means of helping their patients finance
treatment. You can find CareCredit at
-Never practice solo again! DentalTown.com is a free
community, hosting dentistry's MOST ACTIVE
message boards, classified ads and a dental event calendar. The site is
open to dental professionals
throughout the world, 24-hours a day, 7 days a week. Once you visit,
you'll wonder how you ever
practiced without it! Log onto http://www.dentaltown.com
- Make Your Practice Profitability Soar! SoftCare™ boosts your hygiene
department profitability to a new level. Treatment of periodontal disease with the
Lares' PocketPro Lasers™ is easy to learn and offers a quick and dramatic return
on your investment. Lares lasers will also make your dentistry faster and easier,
visit us at
or call 800-347-3289,ext. 1 and schedule an educational presentation.
- Finances, via lease or loan, dental and
office equipment, leasehold improvements,
working capital and supply contracts at fixed competitive
rates, with no points,
variables or hidden fees. HPSC
also offers a variety of
financing programs to dental
professionals seeking to set up, expand, buy into, or
acquire a practice. http://www.hpsc.com/
- Allow InForms to
participate in your successful practice by becoming the
STOP SOURCE" for your front office needs. We carry a full range of products
including: recall and appointment
cards, registration forms, exam forms, statements
and envelopes, folders and labels. Call us
at 1-800-722-4884 or email us at
today to receive your catalog.
McKenzie’s Weekly Management e-Motivator---Issue #12
I Need A Patient Coordinator, Why?
Jane, your business manager, is looking at you as if she is
about to deliver her last will and testament. Yes, you've seen
this expression before, although it's not been quite this grim in
the past. Your "fight or flee" instinct is definitely
telling you to run like "H" right down the hall. But
you stand there and get ready to take whatever it is she's about
to serve up. "Doctor, I just finished examining our patient
retention and, at this rate, we'll all be enjoying plenty of
flextime in the next six to eight months. We are losing patients
Ouch! You don't want to have to deal with this. You're busy.
You have patients to treat...at least for now. But given the
alternative, you can't bury your head in the sand on this one.
Your patient exodus could be the result of a number of factors.
However, lack of accountability often is the cause. "Offices
that designate a specific person to serve as patient retention
coordinator see a significant improvement in patient retention
right away. What's a patient coordinator do? Keep you in the
black for starters
A good patient coordinator should be able to manage a patient
base of 500 to 1000 on an average of 15-20 hours per week at a
reasonable hourly rate. 1100 to 1500 patients would require
around 25 hours a week and 1600 to 2100 patients would be 40
hours a week. It doesn't take much to figure out that
reactivating a few inactive patients pays for the position
Sally's Recommended Actions:
- Make a specific number of patient phone calls to past due
recall patients each day in a specific amount of time.
- Schedule a specific number of recall appointments.
- Ensure that a specific number of patients complete
- Schedule to guarantee the hygienist achieves a specific
daily or monthly financial goal.
- Manage a specific number of unscheduled time units in the
hygiene schedule per day.
McKenzie Management Newsletter Information:
You are subscribed to the McKenzie Management
Newsletters with this email address.
View Newsletter Archive: To view
past issues of this newsletter, click here.
To Unsubscribe: To discontinue receiving the Sally McKenzie
click on the link at the very bottom of this page for instant
or simply click Reply to this email with the word “Remove” as
the only word in the subject line.
For help with, reporting of problems with this
email or our web site or technical comments:
please send a descriptive email to: email@example.com
To request services, products or general
inquires about McKenzie Management activities:
please send a descriptive email to: firstname.lastname@example.org
If you would like to have any of your dental
practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: email@example.com.
Copyright © 2002 McKenzie Management
- All Rights Reserved.