McKenzie Management, Inc.
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July 1, 2002
For a FREE
Assessment of Your Practice by Sally
This issue is sponsored in part
- A full service, in-office dental management
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McKenzie's Weekly Management e-Motivator---Issue #18
Dodi, the business assistant, has been on
the job for three weeks. In what should be the honeymoon period,
you are ready for a prompt divorce. Dodi is as familiar with
dental terminology as you are with Swahili. She's alienated half
of the patients who have come through the door with her
"don't bore me with the details" attitude. She's
shocked the staff into silence with her blow-by-blow recounts of
last night's partying, which apparently rivals that of the heavy
metal set. The tongue stud she rolled out this week almost caused
you to lose consciousness, and the boyfriend is parking his
rusted jalopy just outside the front door for about two hours a
day. "Oh he's just so protective of me," she chortles.
Excuse me. I am about to become physically ill. And how did you
wind up with Dodi the Doozey?
Maybe it was that little detail about
checking references that tripped you up …again, or maybe the
seemingly insignificant fact that even though Dodi said she had
worked in a dental office, you didn't get a lot of information as
to what it was exactly that she did or how successful she really
was. Oh, details, details! You are so desperate for a living,
breathing creature in your office you'll take the bride of
Frankenstein at this point - and apparently you did.
Sally's Recommended Actions
- Investigate and take nothing for granted.
Probe in-depth to determine what applicants really did on
- Interview smart. Ask open-ended
questions. For example, "Describe how you would handle
a patient who arrives late." Or, "If
production drops off what would you do to try to correct the
- Check references. You want qualitative,
work-related information on work habits, salary, attendance,
employee attributes, areas of improvement, and reason for
- Gather your information from the former
supervisor or dentist not from a former fellow staff member.
Confirm beginning and ending dates of employment, job title
and job duties, supervisory responsibilities, job performance,
if the employee would be hired again, compliance with office
policies, ability to work and communicate with others.
- Consider having the applicant sign an
agreement stating, "I agree to release any information
my past employers have regarding my employment and job
performance. I will not take legal action against anyone who
discloses this information."
- Don't open the door to your practice for
Dodi the Doozey. Check out potential employees carefully.
Want to learn more about REVIEWING
RESUME'S ? You'll find it in
to Hire the Best Dental Employee" - click
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Copyrights 2002 McKenzie Management
- All Rights Reserved.