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  Sally McKenzie,CMC
 McKenzie Management, Inc.

Sally McKenzie's
Weekly Management e-Motivator

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July 1, 2002


WEB: http://www.mckenziemgmt.com

For a FREE Assessment of Your Practice by Sally McKenzie...click here

This issue is sponsored in part by:

McKenzie Management - A full service, in-office dental management
consulting company specializing in the business, clinical,and hygiene areas of practices
nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com

CareCredit - More than 30,000 healthcare practices nationwide use CareCredit as an
alternative means of helping their patients finance treatment. You can find CareCredit at

DentalTown: -Never practice solo again! DentalTown.com is a free community,
hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar.
The site is open to dental professionals throughout the world, 24-hours a day, 7 days a week.
Once you visit, you'll wonder how you ever practiced without it!
Log onto http://www.dentaltown.com TODAY!

Lares Research - Make Your Practice Profitability Soar! SoftCare boosts your hygiene
department profitability to a new level. Treatment of periodontal disease with the
Lares' PocketPro Lasers is easy to learn and offers a quick and dramatic return 
on your investment.   Lares lasers will also make your dentistry faster and easier.
Visit us at http://www.laresdental.com/products/lsc/default.asp
or call 800-347-3289,ext. 1 and schedule an educational presentation.

HPSC - Finances, via lease or loan, dental and office equipment, leasehold improvements,
working capital and supply contracts at fixed competitive rates, with no points,
variables or hidden fees. HPSC also offers a variety of financing programs to dental
professionals seeking to set up, expand, buy into, or acquire a practice. http://www.hpsc.com/

INFORMS - Allow InForms to participate in your successful practice by becoming the
"ONE STOP SOURCE" for your front office needs. We carry a full range of products
including: recall and appointment cards, registration forms, exam forms, statements
and envelopes, folders and labels. Call us at 1-800-722-4884 or email us at
informs@bellsouth.net today to receive your catalog.



Sally McKenzie's Weekly Management e-Motivator---Issue #18

Avoid Hiring Horrors

Dodi, the business assistant, has been on the job for three weeks. In what should be the honeymoon period, you are ready for a prompt divorce. Dodi is as familiar with dental terminology as you are with Swahili. She's alienated half of the patients who have come through the door with her "don't bore me with the details" attitude. She's shocked the staff into silence with her blow-by-blow recounts of last night's partying, which apparently rivals that of the heavy metal set. The tongue stud she rolled out this week almost caused you to lose consciousness, and the boyfriend is parking his rusted jalopy just outside the front door for about two hours a day. "Oh he's just so protective of me," she chortles. Excuse me. I am about to become physically ill. And how did you wind up with Dodi the Doozey?

Maybe it was that little detail about checking references that tripped you up …again, or maybe the seemingly insignificant fact that even though Dodi said she had worked in a dental office, you didn't get a lot of information as to what it was exactly that she did or how successful she really was. Oh, details, details! You are so desperate for a living, breathing creature in your office you'll take the bride of Frankenstein at this point - and apparently you did.

Sally's Recommended Actions

  1. Investigate and take nothing for granted. Probe in-depth to determine what applicants really did on their jobs.
  2. Interview smart. Ask open-ended questions. For example, "Describe how you would handle a patient who arrives late." Or, "If production drops off what would you do to try to correct the situation?"
  3. Check references. You want qualitative, work-related information on work habits, salary, attendance, employee attributes, areas of improvement, and reason for leaving.
  4. Gather your information from the former supervisor or dentist not from a former fellow staff member. Confirm beginning and ending dates of employment, job title and job duties, supervisory responsibilities, job performance, if the employee would be hired again, compliance with office policies, ability to work and communicate with others.
  5. Consider having the applicant sign an agreement stating, "I agree to release any information my past employers have regarding my employment and job performance. I will not take legal action against anyone who discloses this information."
  6. Don't open the door to your practice for Dodi the Doozey. Check out potential employees carefully.


Want to learn more about REVIEWING RESUME'S ?  You'll find it in
 "How to Hire the Best Dental Employee" - click here.

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Copyrights 2002 McKenzie Management - All Rights Reserved.