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August 5, 2002
Is Your Practice
Operating at Peak Performance? Take
this test to find out.
McKenzie's Weekly Management e-Motivator---Issue #23
face it, there are days when the practice of dentistry would be
great if it weren’t for the staff. It feels like an episode
of Survivor where lunching on rodents
might be easier to choke down than the latest complaints from employees.
You’ve tried the occasional staff meetings but they just turn
into gripe sessions.
Molly and the
Merry Minions have managed to build their own little fiefdom and
were it not for the fact that you bring in the big bucks, they’d
gladly vote you off the island. They are setting the schedule, telling
you when they’ll work. They’re even pulling you away
from patients to change the light bulbs. Yep, the situation is out
of control. How do you reclaim your practice?
Yes, it’s easier said than done, particularly since many dentists
would, in fact, prefer to be sent to a remote island somewhere off
the coast of Timbuktu than tackle staff conflict. But focusing on
staff communication can significantly reduce the differences and
get the practice back on track and you in control.
- Make a conscious
effort to expand communication with your staff. If they are seemingly
banding together against you, it’s probably because they
are not getting enough direction and feedback from you.
- Clearly spell
out employee responsibilities, and hold them accountable.
expectations for employees and, if necessary, provide training
to enable them to meet those expectations.
- Hold regular
meetings with staff and follow a specific written agenda.
- During meetings,
require each employee to report on the system they are accountable
what is happening with each specific system – scheduling,
accounts receivable, recall, etc.
other critical issues and strategies for addressing those concerns.
- Assign deadlines
and delegate responsibility to specific staff to address those
will not disappear on its own. The best way to manage it is to confront
it head on. However, if tackling this issue yourself is something
you simply cannot do, call us. Assisting doctors encountering conflict
in the practice is our specialty.
TO KNOW????? How To Bring Your Team Together with
the ultimate in PEAK PERFORMANCE?
The Center for Dental Career Development
located in Beautiful LA JOLLA, CALIFORNIA! Click
Join us for our Premiere Open House Celebration, September 6th 3-7pm.
For more information call 1-877-900-5775 or
This issue is
sponsored in part by:
Management - A full service, in-office dental management
consulting company specializing in the business, clinical, and hygiene
areas of practices nationwide.You can find McKenzie Management at
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Allow InForms to participate in your successful practice
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