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August 12, 2002
Practice Operating at Peak Performance? Take
this test to find out.
McKenzie's Weekly Management e-Motivator---Issue #24
the Speed of Sound
Dr. Whirligig is zipping around at his usual
record pace. Arms flailing, head spinning, instruments flying, it’s
the New York Marathon this doc is running from dawn past dusk, frantically
dashing from chair to chair desperately trying to work it all in.
Mainlining caffeine with NoDoz® chasers couldn’t keep
this team on time. To say this group is stressed is like saying
the Great Wall of China is long – uh, yeah.
Then there’s the issue with the patients.
“You need a filling, Mrs. Jones; we’ll get you in as
soon as possible – in 10 weeks.” Ouch! The problem:
scheduling is totally out of whack. First, everybody has their hands
in it, and nobody is accountable for it. Second, entire treatment
plans are being booked, choking the already gasping lineup. Third,
roll the dice and pick 30, 60, or 90 minutes for appointments as
there is absolutely no consistency in the amount of time booked
for the same procedures. The hygienists and assistants are scheduling
patients for subsequent treatments and overlooking that little detail
about consulting with the doctor first. Fourth, the doctor is so
overbooked it’s common to have two ortho checks and a retainer
seating scheduled opposite a 30-minute filling and a new patient
Yes, this is a four-point plan for a nervous
breakdown. Sound familiar?
Sally’s Recommended Actions
- Designate a scheduling coordinator who is
responsible and accountable for the schedule.
- Provide the scheduling coordinator specific
directions from the doctor as to what specifically needs to be
done during a patient’s next appointment and exactly how
much time will be needed.
- Color code the doctor’s time so as
not to book the doctor performing four procedures at the same
- Book no more than two appointments at a time
for ongoing treatment plans. For example, schedule one appointment
for a crown prep and one for a crown seat.
Now, take three deep breaths and call me in
Manager's Tool Kit
What every Office Manager needs! This Power Packed Tool
Kit will give you hundreds of NEW
STRATEGIES and approaches to help your
practice grow to its highest potential. This week only,
save an additional $50 when you buy the complete set!
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Technology Tool Box
A series of short weekly "computer"
chores designed to keep the return on investment in technology at
its highest level.
Mark Dilatush, VP of Professional Relations
Patient Base Measurement
Purpose: To see if your practice is growing, in
a plateau, or declining.
What to do:
- Run a production report for every provider
in the office for the past 6 months.
- Add up all of the comprehensive exam codes.
- Run a recall report for everyone STILL due
into the office during the same 6 month time period.
- See which number is higher. Our guess is,
the recall list. If that is true, your practice is losing patients
faster than it is bringing them in.
- Once per month
There are several reasons why this may be happening. Call us toll
free 1-877-777-6151 or email Mark@mckenziemgmt.com
and we will give you specific reports to run based on your verbal
feedback to our questions to uncover why.
This issue is
sponsored in part by:
Management - A full service, in-office dental management
consulting company specializing in the business, clinical, and hygiene
areas of practices nationwide.You can find McKenzie Management at
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Research - Make Your Practice Profitability Soar! SoftCare
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- Finances, via lease or loan, dental and office equipment, leasehold
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seeking to set up, expand, buy into, or acquire a practice.
Allow InForms to participate in your successful practice
by becoming the "ONE STOP SOURCE" for your front office needs. We
carry a full range of products including: recall and appointment
cards, registration forms, exam forms, statements and envelopes,
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today to receive your catalog.
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