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Sally McKenzie,CMC
McKenzie Management

Sally McKenzie's
Weekly Management e-Motivator

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September 30, 2002

You have 64 Days or ... 3 months to reach your year end GOALS. Will you make it? Find out here!

Time versus Money
Think you're saving money, keeping payroll in-house?
Consider the lost productvity in the time it takes to get payroll done … the payday panic of staff waiting impatiently for their check … the hassles and headaches of calculating, preparing, and writing those checks week after week. And despite such penny-wise efforts, sometimes as the boss you don't even get paid! Consider PAYROLL PROCESSING by mckenziemgmt.com. End of the year ... a GREAT time to convert your payroll from in house to outside.

Sally McKenzie's Weekly Management e-Motivator---Issue #31

The High Price of ‘Perfect’

Dr. Do It Now, Do It Fast, Do It Right is, as you would expect a fabulous dentist. His margins are perfect, his restorations divine, and his porcelain veneers simply exquisite. His patients think he’s as brilliant as their smiles. But Dr. Do is in mighty big doo-doo with his staff, at least those who’ve bothered to stick around for more than six months. An insurrection is underway and Dr. Do doesn’t have a clue. He’s on a perpetual quest for the elusive perfect practice and in his wake he’s left behind employee after employee who simply could never measure up in the eyes of Dr. Do.

Flitting from CE to CE, he is relentlessly changing the standards based on whatever new trend he’s discovered that week. More. Better. Faster. He wants it all and he wants it now. And when the employees are rolling their eyes and trying desperately to figure out how he wants the procedures done this week, Dr. Do’s barking orders like General Patton and doling out snide remarks as if they were worth bonus points. Ah yes, as they say, “The floggings will continue until the morale improves.”

Too many dental practices don’t have any standards and when there is one that does, that is certainly a step in the right direction. But keep changing the rules of the game and eventually the players just pick up their balls and go home. Like it or not, Dr. Do isn’t the only game in town. This situation warrants professional counseling. The admirable drive to be the very best is threatening to undermine everything the doctor is desperately trying to achieve.

Sally’s Recommended Actions

  • Doctor, get help. Consider Performance Coaching for Executives. Perfectionism is time consuming, costs money, and constantly makes you feel bad. Stop beating yourself up. You have a right to feel good everyday! But consider you've been that way for a very long time and changing your behavior routine on your own is unlikely. Consider contacting P.E.A.K.S. Performance Enhancement and Knowledge Systems, PEAKS@adnc.com.

  • Establish a participatory management structure.

  • With the team, adopt a set of solid practice standards and systems and make them work for at least one year.

  • Continue to have high expectations of staff, but provide them with necessary training so they can meet those expectations.

  • Trust and appreciate the employees.

  • When challenges arise don’t criticize. Focus on the problem and how to solve it not the individuals.

Perfectionism can be your greatest strength and your greatest weakness. Use it to your advantage not your detriment.

Don't Miss ... McKenzie Management's NEW WEB SITE!!!

  • Find out the TOP 5 REASONS why dentists use management consultants.
  • Find out about the Practice Enrichment Programs that everyone is talking about!
  • Discover how practices are increasing practice revenues EVERY YEAR!
  • Visit the Book Store with educational resources for hygiene, personnel, and practice management
  • Find out where to have your next TEAM BUILDING RETREAT
  • Discover if your practice is operating at peak performance ... FREE!
  • Technology Tool Box
    A series of short weekly chores designed to keep the return on investment in technology at its highest level.

    Mark Dilatush
    VP of Professional Relations

    McKenzie Management


    1-877-777-6151 Ext. 28

    Top Ten Technology Do’s and Don’t’s

    Purpose: For the next 10 weeks …THE TOP TEN! Unlike the “Tonight Show”, these are not in any particular order. Compiled from watching 20 years of "Don't's" and helping to turn those into "Do's'", the goal is to help you avoid future mistakes!


      Oh no! The person responsible for the front desk is leaving me and she is the only one who know's how to use the computer system!

    What Not to do:

      Do not flip out.

      Do not assume the person leaving is using your practice management system correctly.

      Do not use the last two weeks of their employment to “train” the new person coming in.

      Use your own time to train them (do you know how to run the front desk efficiently with your computer system?)

    What to do:

      Use this unfortunate incident to create a positive result.

      Schedule a software trainer to come to your office.

      Discuss how you’d like your office run with the software trainer before training begins.

      Have your software trainer report back to you as to the progress of your newly hired employee.

      Repeat as necessary until your new employee is better than the one that left your office!

    12 Hours CE Credits


    Sail the Eastern Caribbean on Holland America World's most luxurious Ships the MS Zaandam

    March 29 - April 5, 2003 -
    Work with two of the most dedicated knowledgeable experts on Finance and Management in the United States — Sally McKenzie, CMC and Dr.Hugh Doherty, CFP. They will share sound advice on how to develop a profitable practice which will lead to your future financial security.
    It will be a "one of a kind" vacation where you come back richer!


    This issue is sponsored in part by:

    McKenzie Management - A full service, in-office dental management consulting company specializing in the business, clinical, and hygiene areas of practices nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com

    CareCredit - More than 30,000 healthcare practices nationwide use CareCredit as an alternative means of helping their patients finance treatment. You can find CareCredit at http://www.carecredit.com

    The Center for Dental Career Development - Providing Advanced Business Education for dentists and training for business employees as well as Team Building Retreats for the entire dental team in Beautiful La Jolla, California. You can find The Center for Dental Career Development at http://www.dentalcareerdevelop.com

    DentalTown - Never practice solo again! DentalTown.com is a free community, hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar.The site is open to dental professionals throughout the world, 24-hours a day, 7 days a week. Once you visit, you'll wonder how you ever practiced without it! Log onto http://www.dentaltown.com TODAY!

    Lares Research - Make Your Practice Profitability Soar! SoftCare boosts your hygiene department profitability to a new level. Treatment of periodontal disease with the Lares' PocketPro Lasers is easy to learn and offers a quick and dramatic return on your investment. Lares lasers will also make your dentistry faster and easier. Visit us at http://www.laresdental.com/products/lsc/default.asp or call 800-347-3289, ext. 1 and schedule an educational presentation.

    HPSC - Finances, via lease or loan, dental and office equipment, leasehold improvements, working capital and supply contracts at fixed competitive rates, with no points, variables or hidden fees. HPSC also offers a variety of financing programs to dental professionals seeking to set up, expand, buy into, or acquire a practice.

    INFORMS - Allow InForms to participate in your successful practice by becoming the "ONE STOP SOURCE" for your front office needs. We carry a full range of products including: recall and appointment cards, registration forms, exam forms, statements and envelopes, folders and labels. Call us at 1-800-722-4884 or email us at informs@bellsouth.net today to receive your catalog.


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