Sally McKenzie's Monday Morning Management Memorandum #6

Print this Memorandum, distribute to your team, discuss at your morning meetings!


April 8, 2002


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Now on to toady's Management Tips from Sally McKenzie!


This issue is sponsored in part by:

McKenzie Management and Associates -

A full service, in-office dental management consulting company specializing
in the business, clinical,and hygiene areas of practices nationwide.You can
find McKenzie Management at


More than 30,000 healthcare practices nationwide use CareCredit as an alternative means of helping
their patients finance treatment. You can find CareCredit at

Burbank Dental Lab:

is a full service lab providing fixed restorations that combine science,
precision and artistry. Call David French at (800) 336-3053 or visit their web site at

Lares Research:

Lares Research assures the successful integration of its PocketPro Laser and Laser
SoftCare™ into your practice through the industry's most complete clinical training
and support system. To learn more, visit us at or
call and schedule an educational presentation by calling 800-347-3289, ext 1.


Finances, via lease or loan, dental and office equipment, leasehold improvements, working
capital and supply contracts at fixed competitive rates, with no points, variables or hidden fees.
HPSC also offers a variety of financing programs to dental professionals seeking to set up,
expand, buy into, or acquire a practice.


Allow InForms to participate in your successful practice by becoming the "ONE
STOP SOURCE" for your front office needs.
We carry a full range of products
recall and appointment cards, registration forms, exam forms, statements
and envelopes
, folders and labels.

Call us at 1-800-722-4884 or email us at informs@belllsouth today to receive your catalog.



Is your practice operating at peak performance? Take this test to find out.



Too Much, Too Little, It's Not Too Late

The seemingly elusive hygiene schedule is again taking its toll on your profits
and you are clueless as to whether patient needs are being met. Understanding
how the hygiene numbers stack up provides clear information to determine
if your office is meeting patient demand and solid data on the efficiency of your
hygiene department.

Take a close look at how your department stacks up. It's as easy as ABC.

A. Determine the number of recall hygiene appointments necessary for the year.
Write down the number of patients on 12-month recall. Write down the number
of patients on six-month recall and multiply that by 2 and so on for the remaining recall patients.

B. Calculate the total number of hygiene appointments needed yearly.

C. Add the number of new patient appointments needed in the last year.

D. Determine the number of weeks per year that your practice provides hygiene services.

E. Calculate the average number of hygiene patients seen by one hygienist per day over the last six months.

F. Calculate the number of patients to be treated in a week. Take the total of
yearly hygiene appointments needed &endash; existing and new patients (C) and divide
by the number of weeks worked (D).

G. Determine the average number of hygiene days needed each week by dividing
the number of patients to be treated in a week (F) by the number treated per day (E).

H. Now determine the number of days worked in a year by each hygienist. Divide
that aggregate total by the number of weeks per year that hygiene services are provided (D).

I. The answer is the average number of hygiene days per week you need to offer your patients.

J. To accommodate increasing patient demand increase your number of hygiene
days per week (J) by 1.1 times. For example, if you determine you need 7.9 patient days
per week you can increase it to 8.69.

If your numbers show you have holes in the schedule, shore up patient retention efforts to fill those
extra times and days.




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