February 6, 2019 4:00 PST- 7:00 EST

The Buried Treasure of Unscheduled Treatment

Discover how tens of thousands of dollars never get transferred from your practice management software to your checking account. Learn how lack of systems and accountability contribute to burying your treasure!

April 10, 2019 4:00 PST – 7:00 EST

Best Ways to Reward & Motivate Your Team

You’ve relied on bonus plans to reward your employees for years, but maybe they are not working now. You thought they motivated your employees to excel, but instead team members focus on what they need to do to earn the bonus – and their overall performance actually suffers. Learn how you can recognize employees who put in extra effort by developing a rewards system.

June 12, 2019 4:00 PST- 7:00 EST

What Are Your Revenue Opportunities?

Are revenues starting to level out compared to bank deposits last year? You may not know exactly where the shortcomings are, but making an effort to find out is the first step. Learn where the most common revenue opportunities can be found and increase your income starting today!

August 7, 2019 4:00 PST- 7:00 EST

The New Patient You Never Knew

How many new patients are lost every month because your business employees are handling new patient calls as routine inquiries rather than potential sales opportunities? If ever there were a perfect occasion to sell the practice and the services offered, it’s when the prospective new patient calls your office. They are interested, ready, and willing to learn more. Learn how to prevent practice growth from tripping over your frontline.

October 9, 2019 4:00 PST- 7:00 EST

The Top 10 Time Wasters

How many minutes did you lose today? Thirty? Sixty? Learn how routine distractions and multiple practice inefficiencies can quickly become time and money wasters. With only so much time in your workday it’s critical that patient time be your priority.

December 4, 2019 4:00 PST- 7:00 EST

Who is Really Answering Your Phone?

In challenging situations, you may perceive that the team is conveying a positive and helpful demeanor to patients on the phone, but the person the other side of the issue may interpret that behavior completely different. Learn how to eliminate the disconnect between how employees perceive they are handling critical patient calls and the reality patients experience. Learn straightforward and easy steps to significantly improve the practice’s telephone skills.

Sally McKenzie’s Past Webinars Available HERE

On-Demand Dental Management

Courses Available 24/7

  • Getting More Patients In The Chair
  • Scripting WOW Customer Service
  • Improving Your Treatment Acceptance
  • Today’s Scheduling Challenges
  • 9 Ways to Curb Cancellations
  • 5 Steps To Prepare for Profits
  • 4 Rules for Staff Compensation
  • Practice Vital Signs: Key Metrics to Measure and Why